Customer Success ManagerEdinburgh  WordsmithWordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era.
Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system.
Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms.
Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.
com, Canva, Starling, and Sage, use Wordsmith.
Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
 The RoleWe're hiring a Customer Success Manager to be the hands-on, day-to-day champion for our customers.
This is not a quota-carrying role.
Your job is to make customers successful: get them onboarded quickly, answer their questions, keep our shared inbox humming, and continually drive adoption of the product across their teams.
It's an early-career role with real responsibility from week one.
You'll work directly with customers every day and see the direct connection between the work you do and the value they get — and, in turn, the revenue they retain and grow with us.
 What you’ll doOnboard new customers and new business — run the enablement process that takes a freshly signed customer from kick-off to confident, active use of Wordsmith.
Answer customer support questions — be the first, friendly, fast response when customers need help, and see every question through to resolution.