Workforce Scheduling Analyst II

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene.

As a diversified, national organization, you’ll have access to competitive.

Beneficios

including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

100% Remote Must be available to work a full-time, 40-hour schedule within operating hours of Monday–Saturday, 7:00 AM to 8:00 PM EST.

Position Purpose: Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals.

Analyzes some complex scheduling information and develops staffing recommendations.

• Develops staffing schedules to ensure maximum efficiency of resources to meet customer demandAnalyzes and evaluates contact center patterns, including volumes, trends, and contact center productivities and identifies unexpected absences, deviations from schedules, and other operational disruptionsEvaluates results of forecasted contact center workload to build resourcing and scheduling plans to meet business objectivesAnalyzes data using a centralized vs.

decentralized queue strategy and evaluates how this strategy may impact key performance metrics and staffing plans such as service level, average speed of answer, and contact center staff adherenceAnalyzes and evaluates key performance metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and make data- driven recommendationsAssesses contact center staff’s productivity and prepares feedback for contact center supervisory staffMaintains accurate records of contact center staff’s schedules, time off requests, and other staffing-related informationEnsures scheduled (e.