The business helps sales organisations in the construction industry identify high-value project opportunities earlier and win more deals through a proprietary Revenue Engineering platform.
As a Customer Success Manager, you will act as a strategic Value Engineer for a portfolio of B2B clients — owning the full customer lifecycle from onboarding through renewal and expansion.
You will be the bridge between customer outcomes and internal product, sales, and operations teams, driving measurable commercial impact and long-term retention.
What You'll DoLead client onboarding and kick-off programmes designed to deliver fast, measurable time-to-value.
Drive product adoption across your portfolio by translating customer needs into scalable best practices.
Build trusted, outcome-focused relationships with key decision-makers and senior stakeholders.
Plan and deliver enablement sessions, trainings, and on-site workshops to raise customer operational excellence.
Advocate customer needs internally and collaborate closely with the Product team to improve adoption and retention.
Identify and develop AI-driven opportunities to accelerate customer value delivery.
Contribute to CS playbooks and scalable processes that improve retention and Net Revenue Retention (NRR).
What We're Looking ForRequired:2–3 years of Customer Success or Customer Success Management experience in a B2B SaaS environment, or equivalent strategic consulting/advisory experience.
Demonstrated track record of driving retention, renewals, and commercial expansion within a customer portfolio.
Strong consultative mindset — able to translate high-level strategy into pr.