This is a high-impact, foundational role at a seed-stage B2B SaaS company that automates quoting and order processing for distributors and manufacturers using AI — helping sales teams eliminate manual work and close more deals.
You'll own the full post-sales customer journey and work closely with the Chief Product Officer, sales, and engineering teams to drive retention, expansion, and product adoption.
This role will directly shape how the company grows with its customers.
No visa sponsorship is available — candidates must be eligible to work in Germany without sponsorship.
What You'll DoOwn the end-to-end customer journey from sales support through onboarding, adoption, and expansion.
Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term partnerships.
Run workshops and training sessions to accelerate product adoption and share best practices.
Translate customer feedback into actionable insights and actively influence the product roadmap.
Help customers unlock measurable efficiency gains and savings, and support them during key negotiations.
What We're Looking ForRequired:1+ years of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting.
Excellent verbal and written communication.