Minko’s Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England.
We’re a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers.
Tasks This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.
What you’ll do Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software).
Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates.
Coach the team: train and mentor junior techs; set standards and review workmanship.
Champion customers: translate tech into plain English, set accurate expectations, and follow through.
Show our work: capture before/after wins and create authentic content for our socials.
Be flexible: cover other London branches when required.
Strong diagnostics across Apple & PC hardware/software.
Board-level repair (micro-soldering/component-level) 2–3+ years.
Proven leadership: setting pace/standards, coaching, delegating, following up.
Excellent customer communication; calm under pressure.
Fluent English (spoken & written).
Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon.
Nice to have Degree (2:1+) in Computing or related, or equivalent experience.
A-Levels/GCSEs in relevant subjects.
Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.
Mentorship from senior pros (15+ years) and a clear development path.