You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries.
The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews.
This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.
What You'll DoOwn onboarding for new B2B clients, ensuring a smooth, high-quality experience from day oneManage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contactIdentify expansion and upsell opportunities within the existing client baseBuild and improve repeatable processes for customer success, onboarding, and operational workflowsWork hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiativesTrack key customer health metrics and proactively address churn risksContribute to internal tooling and documentation to support the team as it scalesWhat We're Looking ForRequired:Strong ownership mindset — you take initiative, operate autonomously, and follow throughComfortable working in an early-stage, fast-moving environment with direct founder collaborationExcellent communicator with the ability to build trust with B2B clientsEligible to work in Germany without visa sponsorshipAble to work on-site in Munich or Hamburg (remote work is not available for this role)Nice to have:0–5 years of experience in customer success, operations, consulting, or a similar client-facing roleBackground at a consulting firm (e.
strategy, management, or tech consulting) or a B2B SaaS companyFami.