As a Customer Engineer, you'll sit at the intersection of product, engineering, and customers — ensuring successful adoption of the platform, resolving technical challenges, and translating real-world customer needs into meaningful product improvements.
Your work will have a direct impact on customer satisfaction and the broader mission of automating customer call operations at scale.
What You'll DoProvide hands-on technical guidance to help customers deploy, configure, and optimize the platform for their specific use cases.
Troubleshoot PostgreSQL-backed data workflows and full-stack code (TypeScript, React, Node.
js, Python) alongside customers.
Build and maintain strong, trust-based customer relationships, acting as the primary technical liaison between customers and internal product/engineering teams.
Gather, synthesize, and communicate customer feedback to drive product improvements, documentation, and roadmap decisions.
What We're Looking ForRequired2+ years of Software Engineering experience with demonstrated, direct business impact through written code.
Solid experience with TypeScript, React, Node.
js, and Python.
Familiarity with PostgreSQL, including troubleshooting data workflows.
Experience in a customer-facing capacity — technical support, solutions engineering, developer relations, or similar.
Ability to help customers with prompting techniques and AI agent workflows.
Excellent written and verbal communication.