Customer Service Agent (Italian Speaking) - Inbound B2BÂ Location: ManchesterWorking pattern: Hybrid (3 days in-office) | 40 hours per week | Rotational shift pattern including weekends and public holidays (09:00 - 19.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
Our Merchant Support team supports Deliveroo’s restaurant and grocery partners delivering thoughtful, efficient, and empathetic service at every interaction.
Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace.
If you care deeply.
In this role, you’ll help us deliver fair, timely and high-quality resolutions for our Merchants.
  What You’ll Be Doing You’ll be joining the Merchant Service team, handling both Inbound and Live chat contacts for our restaurant and grocery partners.
Here’s what your day-to-day might look like:Own complex partner resolutions: Handling inbound calls from our Merchants with an obsessive focus on service excellence for the Italian market.
Champion the Merchant experience: Act as the face of the Merchant excellence team, ensuring every interaction is detail-oriented and resolution-focused to achieve best in class CSAT scores.
Help our Merchants succeed - Promote value add initiatives such as launching ads to improve the merchants success on the platform.
 What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:Proven ability to work independently: Comfortable managing a high-volume workload and driving tasks to a favorable outcome autonomously.
Strong solution-based mindset: An organized and driven approach to problem-solving in a fast-pac.