Our CompanyAt Quantum, we connect global brands with high-intent consumers.
We turn intent into action and complexity into clarity.
Our Mission is clear, to help smarter, faster buying decisions.
Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.
We drive growth through data-driven affiliate marketing built for performance from day one.
Every campaign is measurable, optimised in real time, and designed to scale.
With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge.
We drive confident decisions and growth in regulated and high-growth sectors.
We’ve helped ambitious brands grow faster, smarter, and globally.
The RoleOur Customer Operations team is growing! We’re looking for a Customer Service & Operations Manager to join our team in Maidstone.
In this role you will lead and scale our customer support function across the Cashback and Custard brands, turning manual, reactive processes into an efficient, automated operation that protects customers, prevents fraud and gets every payout right first time.
Key ResponsibilitiesLead, coach and scale a remote customer service team, setting clear KPIs, coverage and a culture of accountabilityOwn the end-to-end customer experience, driving measurable gains in NPS, CSAT, retention and resolution timesOwn customer fraud, abuse and risk, building detection frameworks and automating manual review with our technology teamsDrive automation across service and operations as the business owner for our support platform (Freshdesk), evaluating AI, live chat and self-service channelsOwn customer payout operations, keeping payments accurate, controlled and within agreed service levelsAbout YouAt least five years leading customer service or customer operations teams, including remote and distributed teamsA strong track record handling fraud, promotional abuse, account verification or other risk-related customer casesHands-on experience.