We're looking for a Community Operations Lead to build and own our community presence from the ground up.
This is a zero-to-one role.
You'll be a key, visible figure within the community itself, working directly with company leadership to define and shape the role as the work surfaces.
If you thrive without a pre-built playbook and love turning engaged early users into true product evangelists, this is for you.
What You'll DoBuild and run community presence across the platforms where early users are active (Discord, X, and others).
Coordinate community events and touchpoints, both digital and in-person.
Partner with product and research teams to leverage the community for UX research and user studies.
Partner with Go-to-Market to execute coordinated campaigns with the most dedicated users and convert power users into product evangelists.
Define operational scope and build processes for community programs in a fast-moving, ambiguous environment.
Work directly with senior leadership to shape the direction of this function as it evolves.
What We're Looking ForMust-haves:2+ years of experience in community operations or management roles, building or growing online communities for B2C or prosumer products.
Demonstrated experience building community operations and engagement strategies from scratch in early-stage environments — without established playbooks.
Hands-on experience moderating communities across platforms such as Discord and X, including resolving user conflicts and sustaining active engagement.
Experience partnering cross-functionally with product, research, or GTM teams to surface community in.