The company automates quoting and order processing workflows for distributors and manufacturers — helping sales teams eliminate manual work, reduce lost deals, and close more business.
As the first Customer Success Manager, you will own the entire customer lifecycle from onboarding through expansion, working directly alongside product, sales, and engineering leadership to shape how customers adopt the product and how the product evolves.
This is a high-impact, strategic role for someone who wants to help build a company from the ground up.
What You'll DoOwn the end-to-end customer journey — from sales support through onboarding, adoption, and expansion.
Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships.
Run workshops and training sessions to accelerate product adoption and share best practices across customer teams.
Collect and translate customer feedback into actionable insights, and directly influence the product roadmap.
Help customers identify and unlock measurable efficiency gains and cost savings; support them during key business negotiations.
Travel to customer sites occasionally to deepen relationships and deliver in-person value.
What We're Looking ForRequired:1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment.
Willingness and ability to work fully on-site in Munich, Germany (five days per week), with occasional customer travel.
Proven experie.