Who We Are:At Omaze, we give our community in the UK and Germany the chance to win luxury homes and other life-changing prizes — all while raising money for the causes they love.
Thanks to our Omaze Community, we’ve raised over £100 million for UK charities in just five years.
That’s millions helping organisations like Age UK, the RSPCA, British Heart Foundation and Great Ormond Street Hospital Charity deliver life-saving work.
And the best part? We’re only just getting started.
Omaze is building a business and culture committed to growth and creating significant social impact on a global scale.
We run large-scale prize draws that change people's lives — and we need flawless payments infrastructure behind every one.
This role is the operational heartbeat of that infrastructure: owning reconciliation, dunning, vendor relationships, and the day-to-day health of our payments ecosystem.
🔧 What You’ll Be DoingCORE PAYMENTS OPSDaily OperationsMonitor payment success rates, failure trends, and processor health dashboards dailyInvestigate and resolve payment exceptions, chargebacks, and disputes end-to-endOwn the subscriber payment lifecycle from authorisation through to settlementManage refund workflows and ensure timely, accurate processingMaintain internal runbooks and escalation protocols for payment incidentsDUNNING & RECOVERYFailed Payment RecoveryOwn and continuously optimise the full dunning cycle — retry logic, timing, and messagingAnalyse decline reason codes and apply segmented retry strategies accordinglyCollaborate with CRM and Product to improve pre-dunning communicationsTest and iterate dunning cadences using A/B frameworks where availableRECONCILIATIONFinancial AccuracyRun daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.
2M-subscriber scaleIdentify, investigate, and resolve discrepancies between processor reports and interna.