Software Engineer - Operations

Your Mission

As a Software Engineer on our Happiness Delivery team, you’ll help shape the future of On’s customer experience

Working at the core of our Operations technologies team cluster.

You’ll develop services and intelligent solutions that make every customer interaction smoother and more effective, improve satisfaction and drive long-term loyalty.

You’ll build solutions that leverage AI and automation to deliver personalised support experiences and improve the efficiency of our support teams.

What you'll do

• Design, develop, and maintain robust and scalable backend services using our modern tech stack, with a primary focus on NestJS, TypeScript, and GraphQL.
• Design, develop, and maintain full-stack solutions for our Happiness Delivery agents to efficiently assist our customers whether on a phone call, chat or an email case using NestJS/TypeScript/Vue.js.
• Collaborate closely with software engineers, product managers, and other stakeholders to deliver end-to-end features.
• Deliver clean, maintainable, and well-tested code, and contribute to a culture of high quality and continuous improvement through code reviews and pair programming.
• Deploy and operate your services in a cloud-native environment on Google Cloud Platform (GCP), using Kubernetes and Docker.
• Engage with and contribute to our distributed systems landscape, helping to build resilient systems.

Your Story

• A strong background in backend development, with proven experience building and shipping high-quality software.
• Proficiency in NestJs/Next.js and TypeScript, with a deep understanding of modern backend frameworks.
• Solid experience in designing, building, and consuming GraphQL/RESTFul APIs.
• Solid knowledge of relational databases (e.g., PostgreSQL) a...