Customer Retention ExecutiveWe are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our company formations and compliance services, with additional responsibility for supporting retention on our Accounting-as-a-Service product.
This person will take ownership of at-risk accounts, working closely with small business clients, company directors, and accountancy professionals to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time.
From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.
We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey.
Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.
No stitched-together services.
No legacy workflows disguised as software.
Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.
Why Join Us Now?You'll be joining a business with strong momentum, clear direction, and real opportunity for progression.
£18m annual revenue, including £9m ARROver 1 million companies formedCertified B Corp and Carbon Neutral BusinessForecast to grow 5x–10x over the next three yearsThe RoleWe're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base, primarily across our company formations and compliance services, while also supporting retention efforts on our Accounting-as-a-Service product.
You'll own the retenti.