Hi there! Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
 Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
 What you’ll be doing:Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAMFlexibility on working days and shifts (weekends included)Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solutionWork within our customer support platforms to document, track and resolve interactionsAssist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team memberAdvocate and promote improvements to our products and servicesOperating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team:Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experienceExcellent verbal and written communication.