Your ImpactWe're strong at landing new customers.
Now we need to get excellent at growing them.
Expanding within the customer base is one of Tacto's biggest growth levers, and we're building it out for the long term.
Most mature B2B companies generate 50%+ of their revenue from existing customers - we want to capture more of that potential, and we're strengthening the team to get there.
As Account Manager, you'll be a driving force behind our expansion motion: identifying and closing upsells, cross-sells, and strategic price increases across our customer base, and helping build and sharpen the playbook as we scale it.
You'll work between Sales, Customer Value, and Product, spotting growth opportunities and turning them into revenue.
This is your chance to build and grow a crucial commercial function at one of Europe's fastest growing industrial AI companies.
Your TasksOwn deals end-to-end: Identify opportunities, build business cases, run negotiations, close deals.
Master account intelligence: Read customer dynamics, map stakeholders, understand politics.
Know when to drive expansion yourself vs.
when to bring in AEs or Customer Value.
Identify perfect timing for upsells.
Coordinate across functions: Coordinate with Sales (pipeline), Customer Success (value-delivery), Product (what to sell), and Finance (forecasting) to drive expansion dealsOwn forecasting and planning: Build accurate expansion forecasts.
Coordinate deal timelines.
Translate roadmap into revenue: Work with Product and Marketing to turn new modules into concrete expansion conversations with the right customers at the right time.
Help building the function as it scales: Turn what you learn into reusable process, qualification criteria, pricing guardrails, forecasting templates, rules of engagement with Sales and Customer Value.
Where the playbook doesn't exist yet, you help writing itYour ProfileWe're looking for someone who can.