<p>As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.
</p> <p>You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success.
You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
</p> <p>This role can be worked Remotely, Hybrid, or from our Berlin Office</p> <p><strong>In this role, you’ll get to:</strong></p> <ul> <li>Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
</li> <li>Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
</li> <li>Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
</li> <li>Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
</li> <li>Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
</li> <li>Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
</li> <li>Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
</li> </ul> <p><strong><br>We are looking for people who:<br></strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-norm.