Join us in redefining the creator economy with AIFanvue is one of the fastest-growing creator monetisation platforms globally.
We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale.
As Fanvue scales globally, trust, speed, and quality of support become core to our retention engine.
Creator and fan experience is not a back-office function here.
It directly impacts revenue, loyalty, and platform reputation.
This role exists to ensure our support remains fast, empathetic, and high-quality across time zones as we grow.
🎯 The RoleWe're hiring a Customer Support Executive to join our growing Support team.
This is a remote role working a rotating 5-day shift pattern that includes weekends and covers our support windows across time zones.
You'll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.
You are not just answering tickets.
You are protecting trust, retention, and platform quality.
🚀 What You'll DoRespond to creator and fan queries via live chat and emailDeliver timely, thoughtful, and solution-focused support during your assigned shiftsTroubleshoot platform issues, payment queries, and content-related questions using internal toolsEscalate urgent or complex issues clearly and efficiently following defined processesCommunicate with empathy, precision, and consistency aligned with Fanvue's voice and standardsProactively flag bugs, product feedback, and recurring themes to the wider teamContribute to internal documentation and Help Centre content where needed👀 Who You Are2+ years' experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platformsStrong written communica.