Join Easygenerator and help customers unlock the full value of e-learningStep into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool.
Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doingOwn and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
What you will bringA bachelor's degree or higher.
2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to haveA passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?If you're passionate.