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Customer Engineer

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EMP:Technology
London
Tiempo Completo
Remoto
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Descripción

MissionAirspeed is redefining how revenue teams work.

Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them.

By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.

With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.

We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product.

This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.

 What You’ll DoBe the first point of contact for technically complex customer issuesOnboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflowsTransform repeated customer requests into scalable, reusable solutionsConfigure and customize customer instances for scalability across accountsTranslate customer challenges and feedback into actionable product insightsPartner with Product and Engineering to influence roadmap with real usage dataEnhance product documentation based on customer interactions What We’re Looking ForProficient in writing production-quality code, scripts, and internal toolingExperience with APIs, integrations, and data pipelines (e.

, CRMs, internal systems)Strong debugging.

Habilidades

across multiple systems and layersExperience working directly with users or customers“Builder with empathy” mindset — you care

Acerca de

solving the right problemsAbility to own problems end-to-end in an early-stage environment What Success Looks LikeCustomers onboard faster and encounter fewer technical issuesIncreased customer satisfaction and product usageCustomer-driven improvements delivered into the product regularlyEngineers spend more time on core products vs. customer-spe...

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