From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.
We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world.
Together, we're on a mission to create a seamless approval process that helps people deliver their best work.
We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates.
So if you're looking for a fast-growing startup in a booming market, you've found it! ⭐ This role is fully remote and we are only able to consider candidates who speak fluent German and are based in a European time zone.
Your mission: Architecting the future of CS This is a pivotal moment for Filestage.
We are currently evolving our commercial structure by separating Customer Success (adoption & outcomes) from Account Management (renewals & expansion).
As our CS Team Lead, you will be the architect of the Customer Success side of this transition.
While Account Management handles the commercials, you will define what a world-class "Success" journey looks like.
You’ll act as a player-coach: leading by example with your own high-touch DACH portfolio while building the operational standards the rest of the team will follow.
You define the CS operating system: In partnership with RevOps, you’ll refine the foundation for onboarding, enablement, and health-score management.
You’ll ensure the CS/AM "handshake" is seamless: no gaps, no double-touches, and clear ownership at every stage.
You standardize value delivery: You’ll turn day-to-day execution into team-wide standards.
This means perfecting the "Value Narrative" in QBRs, shortening Time-to-Value in onboarding, and enabling cham.