SeatGeek believes live events are powerful experiences that unite humans.
With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences.
Because everyone should expect more from ticketing.
As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers.
You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know.
We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry.
The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required.
You must be able to work weekends as well as one of the following 8 hour shifts: 7am-3pm PT, 9am-5pm PT, 12pm-8pm PT, or 2pm-10pm PT.
What you'll do Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more Go above and beyond for our customers Attend 1 on 1 and group strategy meetings weekly As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole What.