Traditional compliance approaches are too slow, vague, and expensive for modern business dynamics.
That's why we've built the platform that automates compliance and duty of care for business travel, workations, and international assignments.
Our vision: A world where global business knows no borders – where compliance is effortless, so growth has no limits.
Your role in this mission: We're seeking an experienced Customer Success Manager to own and grow relationships with our customers across the UK and Nordics, helping them unlock the full value of WorkFlex while driving retention and expansion.
What you will do Trusted Advisor: Serve as a trusted advisor, guiding customers through onboarding and nurturing strong relationships.
Customer Engagement: Develop and maintain strong, trusted relationships with customers across the UK and Nordics, ensuring high adoption and satisfaction.
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth.
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met.
Partner with Account Manager and Sales to manage Expansion and Renewals.
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns.
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention.
Customer Advocacy: Act as a customer advocate within WorkFlex, providing insights to product and leadership teams to enhance our offerings.
Reporting: Track and report using our CRM (HubSpot) on key customer success metrics, including usage, NRR, satisfactio.