Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.
We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role As a Customer Success Manager, you will be responsible for ensuring our CROs customers’ success with Veeva’s Clinical Operations’ products and services.
You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.
We're seeking a driven Clinical Operations expert who thrives in a customer-facing environment.
The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.
What You'll Do Support 4-6 global CRO customers post-implementation with Veeva Clinical Operations applications (e.
eTMF, CTMS, Study Startup, etc.
) Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additiona.