Director, OTC Operations

<h1>Director, OTC Operations</h1> <p>Location: UK, Manchester, (Hybrid)</p> <h2>.

Acerca de

Inizio

Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey

Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide.

</p> <h2>Role Overview</h2> <p>We are seeking a Director, OTC Operations to provide operational leadership and expert thought leadership across Collections and Billing within Global Finance Services (GFS).

Reporting to the Head of Global OTC, you will lead the Collections and Billing supervisory teams, drive service quality, compliance and continuous improvement, oversee AI-assisted and automated operational tools, and ensure robust governance across the revenue cycle.

</p> <p>The role is based in Manchester with hybrid working arrangements in place.

Working closely with the Global Revenue Controller, the Revenue Performance Lead and the OTC Governance and Compliance Lead, you will provide the operational expertise and insight that informs strategic direction and supports revenue integrity and financial reporting.

Here's what you'll be doing

Operating Model Leadership

• Provide expert thought leadership on Collections and Billing best practice, benchmarking GFS against industry standards and bringing well-formed recommendations to the Head of Global OTC.
• Identify and evaluate emerging tools, technologies and process innovations in Collections and Billing, translating these into actionable proposals for the Head of Global OTC's consideration.
• Drive standardisation and harmonisation of Collections and Billing processes across all divisions and legal entities, bringing proposals for change where operating model improvement is needed.
• Act as a credible senior voice on OTC operational risk, performance trends and optimisation o...