Customer Service Representative Specialty Sr

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Customer Service Representative Specialist Sr within PNC's Treasury Management organization.

This is a remote position.

• Shift will be 8:30 AM - 5:00 PM PST / 11:30 AM - 8:00 PM EST• Treasury Management experience strongly preferred.

• Bilingual (Spanish) speaking candidate strongly preferred This position may be eligible for remote work in select geographic locations, subject to approval by PNC.

If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.

Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Descripción del Puesto

• Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers.

Focus on problem resolution that occurs across multiple channels for our customers.

• Delivers CARES model to customers and service partners.

Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.

Resolves customer service inquiries and issues.

Recommends appropriate solutions.

Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point.

May interact with higher levels within the customer organization.

• Maintains high levels of customer satisfaction consistent with PNC's core values.