Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone.
Our Employment Operating System brings hiring, HR, payroll and.
We now service over 300,000 businesses and more than 2 million employees.
 The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average As our Customer Advocacy Coordinator, you’ll be working as part of the broader Customer Marketing team and will be instrumental in turning our happy customers into loud voices that fuel our growth and validate our mission to make employment more rewarding for everyone.
This role is the bridge between customer insight and product improvement, ensuring we are sharper as a marketing team by amplifying the authentic experiences of both our new and existing customers.
Your key focus areas will be Closing the feedback loop: Giving our customers a voice within our customer community, Hero Connect, to ensure we remain a porous and responsive business.
Supercharging Hero Heights: Scaling our Customer Reference Call program by implementing new proces.