Customer Success Manager (CSM) – Philippines

*Candidates must be available to work Sydney (AEDT/AEST) business hours.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.

Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks.

We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients.

Recognized on the Inc.

5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC.

POSITION DESCRIPTION  We are looking for an experienced Customer Success Manager to join our team.

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals.

Responsabilidades

:  Serve as the primary point of contact for clients and develop strong relationships with key stakeholders  Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice  Conduct regular check-ins with clients to help them get ready for their compliance audit engagements  Be able to identify needs for additional services  Work closely with internal teams to ensure the timely delivery of services to clients  Proactively identify and address client concerns and issues, and develop solutions to improve their experience  Ensure clients are satisfied with our services, and identify opportunities for upselling 

Requisitos

: Bachelor's degree  3+ years of experience in a client-facing role, such as customer success, account management, or sales  Ability to quickly grasp the basics of ...