TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics.
We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring: We’re looking for a Incident Coordinator - Dutch speaking to join our growing Sontiq team.
 Day to Day You’ll Be: Customer Service: Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft Examine and analyse information to determine the severity of the fraud, breach and/or identity theft Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft Manage customer and client expectations Act as point of contact for customer, client and internal experts Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies Communicate clearly to customer the services and support offered Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the.
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates Administrative: Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft Prepares written.