Manager, Financial Processes

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the teamWe're responsible for delivering a merchant experience that's both compliant and seamless — one that keeps merchants satisfied and engaged, while finding smarter, more efficient ways to serve them at lower cost.About the roleThe role of the S&O team is to define how we operate on a day-to-day basis with our merchant partners such that we are easy to do business with and deliver a market-leading partner experience at an acceptable cost

As the Financial Processes Manager, you will lead medium/large sized initiatives: identifying opportunities to improve partner experience or reduce costs, and drive execution across markets.

You will iterate to optimise relevant end-to-end processes and work with functions across the Merchant Org.

to ensure individual steps are being followed, and lead the “go-to-market” with internal and external stakeholders for all changes and improvements that you make to improve the processes.

What you'll be doingOwn end-to-end payment process design — map, document, and continuously improve all Payment-related processes (including COO and COBD), defining clear success metrics to ensure they run efficiently and deliver a positive partner experience.

Shape partner-facing policy — partner with Commercial, Legal, Policy, and Care teams to define and maintain transparent partner policies, leading non-regulatory policy design and providing the partner perspective on regulatory matters.

Drive performance and continuous improvement — monitor key metrics across partner-facing processes, identify improvement opportunities through data analysis, and build roadmaps with clear business cases for change.

• Lead go-to-market for change initiatives — project manage the rollout of policy and process changes, working cross-functionally on communications and training, leading frontline change management, and reviewing post-launch performance to course-correct as needed.

RequirementsProject & change management experience — a proven ability to manage mult.