What is the job?Every prescription represents a patient waiting for treatment - and the Pharmacy Customer Operations Lead ensures their journey is as safe, simple and seamless as possible.
You’ll lead the day-to-day operations of our Pharmacy Support function, managing a high-performing team that delivers timely, compassionate and consistently exceptional support.
Using data, patient insight and hands-on coaching, you’ll raise performance, remove friction and continuously improve how we communicate with patients throughout their prescription journey.
Working cross- functionally across the business, you’ll turn recurring challenges into practical improvements that make a genuine difference.
This is an opportunity to shape a critical part of the patient experience while maintaining the highest standards of safety, quality and regulatory compliance.
What will you be doing?Team LeadershipCreate a high-performing, patient-focused culture.
Recruit, train and develop new team membersWorking cross functionally within different areas of the businesses to maintain and grow the culture of accountability, collaboration and continuous improvement.
Deputies for the senior operations lead in their absenceOperational ExcellenceDrive operational excellence across the Pharmacy Experience function by simplifying, standardising and optimising end-to-end processes.
Identify, analyse and remove operational bottlenecks to improve patient flow, reduce waste and increase efficiency.
Leverage automation, AI and digital solutions to reduce manual effort, improve accuracy and create scalable ways of working.