Program Lead (Advanced Associate, Customer Service)At Pearson, our purpose is to help people realize the life they imagine through learning.
We’re a place where talented people with different viewpoints can have their voices valued and heard and we’re intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.
Your Opportunity    Join the Evaluations Systems group of Pearson customer contact center team where we are dedicated to helping support candidates and clients throughout their certification testing process.
The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions.
Our custom teacher licensure testing programs are 100 percent aligned to state standards.
We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring.
  We work in a collaborative environment and are passionate.
Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
  The Program Lead serves as a liaison between assigned Program teams, the Customer Contact Center, and other internal departments.
This role maintains awareness of Customer Contact Center activity associated with assigned programs, communicates program changes and updates, manages escalations and callbacks, supports Tier 2 technical support needs, maintains accurate documentation, and reports trends to support consistent service delivery.
If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do, this is the place for you.
 The Program Lead is re.