Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do:Deliver outstanding customer support via emails and phone calls;Answer customer questions and walk users through the system;Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;Handle complaints with a calm, friendly approach;Escalate complex or high-priority issues to the appropriate internal team when needed;Conduct research when information is missing and proactively look for solutions.
What you need to succeed in this role:Excellent Swedish and English skills (at least C1 level for both spoken and written);Solid basic technical understanding and personal interest in electronics or PC/IT topics;Excellent problem-solving skills; Fast learner;The ability to communicate clearly, professionally and empathetically with customers;Strong analytical skills;Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:Experience with Salesforce or similar tools.
Opportunity to cooperate fully remotely;Inclusive international environment;Compensation in USD;Rewards for referring friends;Balance between proj.