No compromises.
Yepoda is a clean K-Beauty brand that actually proves it works.
We make Korean skincare without any of the compromises.
Everything is clinically tested, 100% vegan, and formulated above EU standards.
So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability.
And we make it genuinely fun and easy to use — skincare you actually look forward to.
Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corpâ„¢ and 1% for the Planet member, based in the heart of Berlin.
Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores.
With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day.
We are looking for a passionate Customer Care Working Student to support our amazing customers and community.
Your TasksCustomer Support: Respond to customer inquiries across email, chat, and social channels in a timely, friendly, and on-brand tone, making sure every customer feels heard, valued, and well taken care of.
Order & Ticket Management: Handle order-related requests (returns, exchanges, shipping issues, and general questions) via our helpdesk system, keeping response times fast and the ticket backlog low.
Escalation & Reporting: Spot recurring issues or complaints and proactively escalate them.
Data Protection & Compliance: Handle all customer data and communication in line with GDPR and EU data protection standards.
Your ProfileYou are currently studying, ideally in Communications, Business, Marketing, or a related field.
Fluency in English is required, along with fluency in at least two of the following languages: French, German, Polish, Spanish, or Italian.
Prior experience in customer service, community management, or another customer-facing role is a plus.
Experience with helpdesk tools such as Gorgias (or similar sup.