As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers.
This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look likeOwn the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websitesEngage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partnersPartner with Partner Solutions on implementation and onboardingDrive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assetsBuild working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideasDefine and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation qualitySpecify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation dataStay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmapAn ideal candidate has8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space st.