Senior Account Manager

<p><strong>The Role…</strong></p> <p>The Senior Account Manager is responsible for the quality, consistency and depth of every member relationship across the Soho House portfolio.

This is achieved both by managing a cohort of clients themselves, and also leading and coordinating a team of Account Managers with their own book of accounts.

</p> <p>In your cohort will be the highest leverage and most complex member relationships which you will manage on a day-to-day basis.

You will also be the escalation point for the Account Management team to solve problems, set and maintain the standard, and identify and communicate opportunities and trends across all accounts.

</p> <p>You will be responsible for filtering and coordinating opportunities from across the business, and supporting the team in fulfilling specific daily requests and.

Requisitos

Main Duties…

Member Relationship Management

• Serve as the primary point of contact for the most senior, complex and sensitive Soho Houses members, building trusted, long-term and personal relationships

  Ensuring there is a seamless transition from onboarding to ongoing account management.

  </li> <li>Own the full lifecycle of a member, from onboarding, curating their interaction with the business, advocating for each individual across the business and retention of all members.

  </li> <li>Lead the full onboarding journey for new members, including needs assessment, profile creation and service orientation.

  Assessing onboarding outcomes and refining processes accordingly to elevate the member journey from day one.

  </li> <li>Oversee invoicing, billing accuracy, and payment processing for all Soho House members.

  Coordinating with Finance Teams on reconciliations and reporting to ensure all payments are accurate and received on time.

  </li> <li>Establish service standards and communication protocols tailored to each member.

  • Maintaining accurate member re.