Your roleYou’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotelyYou’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentationYou are ensuring that our infrastructure are working as expected and fix issues proactively where necessaryYou are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systemsYou’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3You will process on/offboardings on both software and hardware sidesYou’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environmentYour profileYou have at least 4 years of hands-on experience as System Admin or similar roleYou have good knowledge of macOS, Google Suite, Jira, Slack and password managementYou are customer oriented and able to provide support with ITIL like methodology with great communication skillsYou ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rulesYou have a solution-oriented way of thinking, are working with a technical hands-on mentality and are a teamplayerYou are open to work fully from the Berlin office, we don't offer remote workYou are fluent in English, German.