Company Overview Docusign brings agreements to life.
5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do As a Manager, Technical Account Management, you will help lead and grow the Technical Account Management (TAM) team and the service delivery to our biggest customers.
You are a professional at discerning what needs to be built next to deliver ongoing and differentiated customer value while managing the day to day needs of the team.
You are a motivating, coaching, training and problem-solving wizard, with deep technical expertise, commitment to excellence, maniacal customer focus and the uncanny ability to build high performing, all-in teams.
You work seamlessly in a global structure.
As a Manager of TAMs, you’ll manage your team's enterprise support portfolio, load balance, troubleshoot customer escalations as well as partner with Account Management and internal stakeholders to deliver a world class customer experience.
If you always wanted to build a world class TAM team the right way, this is your opportunity.
This position people manager role reporting to the Senior Director, TAM.
Responsibility Manage the team driving career paths, improvement plans and technical learning Partner with Support Management on escalations, incidents and customer communications Assist team in problem evaluation and resolution and recommend courses of action as required Achieve performance metrics monthly.