Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life.
We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.
Like our products, we work better together.
We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful.
Here, you’ll take ownership and drive real change.
Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact The Justice Senior Customer Success Manager will work with Axon Justice’s largest Prosecutor and Public Defender customers to build long-term, strategic partnerships.
You will work closely with your clients to understand their workflows, organizational structures and overall.
As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.
You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects.
As someone who operate in a cross-functional capacity with a particular focus on Justice workflows and stakeholders, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
What You’ll Do Location: Remote, West CoastReports to: Director, Customer Success Travel: 30-35% Engage with your customers through regular calls, business reviews and daily needs Monitor and manage adoption metrics to ensure customers are utilizing the full Axon Justice platform Create success plans for your customers and document customer progress toward established goals and results Manage escalations closely, acting as the quarterback for all critical issue.