At Instructure, we believe in the power of people to grow and succeed throughout their lives.
Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:Customer Success Manager, APACCustomer Success Managers are part of Instructure’s Customer Success team and act as trusted partners to our customers.
In this role, you’ll own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve their strategic goals, and build a strong foundation for long-term success.
You’ll take a consultative, proactive approach: understanding each customer’s priorities, bringing structure to their success journey, identifying risk early, supporting renewal readiness, and recognising opportunities for growth.
Success in this role is measured through customer outcomes, value realisation, strong relationships, retention, and growth.
As a CSM you will be:Partnering with customers across Australia and New Zealand in the Education sector, acting as a trusted advisor and taking ownership of the overall customer relationship and outcomes.
Building strategic, multi-threaded relationships across customer organisations, including champions, decision-makers and executive stakeholders.
Driving adoption and value realisation across the Instructure ecosystem, helping customers use our products and services to achieve their institutional goals.