SummaryJoin our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal.
You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions.
Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
What You'll DoOwn Production Readiness and ActivationAct as the single owner of customers' scale-proof production readinessDrive the first production workflow and reduce time-to-productionEstablish guardrails and best practices for reliability, failure handling, scaling, and upgradesMake developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice expertsSet up alerting to catch issues before customers doWork on your assigned customers' most difficult tickets and problemsIdentify and remove activation blockers early before they become escalationsOptimize costs and performance with customersRun the Customer's Technical ProgramBuild and execute a KPI-driven success plan tied to production outcomesDefine standards for patterns, training, governance, and operational readinessLead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality deliveryProactively manage technical risk, migrations, and architectural debtEnsure Long-Term Technical HealthSet and validate reliability, observability, and operational standardsMonitor health signals and intervene before the customer knows they're happeningLead technical reviews, readiness checkpoints, and maturity assessmentsCertify teams and workloads as production-readyDrive Adoption Through Production SuccessSurface growth signals based on usage, maturity, and confidencePartner with customers, Growth AEs and Solution Architects to unlock new workloadsTra.