You will work closely with governance, compliance, operations and other stakeholders to maintain high standards in quality assurance, training and operational excellence.
You will contribute to enhancing operational efficiency by managing quality scorecards, refining procedures on Confluence, and driving alignment through governance meetings.
This role is ideal for someone who thrives in a collaborative environment and is eager to make a meaningful impact in combating financial crime.
YOU WILL BE RESPONSIBLE FOR:Oversee team operations by managing staff schedules, addressing absences, and ensuring adequate coverage to maintain productivity and team morale.
Managing ramp-up plans, performance improvement plans (PIPs), and addressing QA queries effectively.
Assigning and following up on updates or creation of internal operational procedures.
Managing quality scorecards and training material.
Assuring the quality and effectiveness of training programs to support team readiness and adherence.
Tracking and following up on tasks to ensure timely resolution.
Preparing reports and conducting investigations in relation to training and quality.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:Strong leadership and team management capabilities, including performance reviews and development planning.
Ability to work independently and excellent organisational and time-management.