Customer Service Advisor

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Allica BankAllica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever

Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department DescriptionDue to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors.

Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business.

 The Operations function within Allica has wide-ranging.

Responsabilidades

supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.  We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory

Requisitos

and our own internal policies and procedures at all times:Slick digital account opening, and in life servicing.Customer contact via telephony, email and in-app communications.Payment and reconciliation activity.Treasury operations.Customer due diligence through Know Your Customer, Know Your Business.Lending pipeline management.Quality assurance and control.Issue resolution.Effective record keeping and data management.Support of all change initiatives.Role DescriptionThe Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the b...