We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day.
With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines.
We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
In this role, you will be responsible for managing a large portfolio of SMB customers, with a focus on achieving Karbon's key goals, such as maintaining a high annual logo retention.
Your success will be driven by your ability to work efficiently and strategically, using automation tools to deliver consistent value and create frequent wins for a wide customer base each day.
You will play a vital role in ensuring long-term customer satisfaction, driving retention, and fostering growth across your accounts.
As an SMB Customer Success Manager you will.
Build and maintain strong customer relationships, acting as the main point of contact.
Drive product adoption, helping customers see measurable success with the solution.
Proactively prevent churn and manage renewals.
Resolve customer issues in collaboration with support and product teams.
Use customer data and feedback to inform strategies and improve the experience.
Work cross-functionally with sales, marketing, and product teams.
Proactively identify at-risk renewals or churn, collaborating with internal teams on corrective action plans.
Encourage customer advocacy and support testimonials and case studies.
About youCandidates with the following experience are encouraged t.