And tedious processes are a lose-lose situation for all involved, not just finance.
At Pleo, we're changing that.
We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success.
We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high.
With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out.
And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
About the RoleWe're looking for a Senior Manager of Customer Success to lead our UKI team within the Large and High Growth segment.
Joining our Customer Experience department, you will be responsible for executing our regional CS strategy, driving team performance, and ensuring an exceptional experience for our most strategic UKI customers.
In this role, you will directly manage, coach, and scale a high-performing team of Customer Success Managers (CSMs).
Your mission is to operationalise our customer success motions, ensuring your team successfully drives product adoption, value realisation, retention, and expansion across their portfolios.
This role is ideal for an experienced B2B SaaS or Fintech people leader who thrives in fast-paced environments.
You should bring a strong execution discipline, a commercial mindset, and a passi.