Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction.
Behind the platform is a global team of people who care deeply about the work and each other.
We move fast, think big, and show up for one another every day.
If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor! Title: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network & Security Job Summary The Customer Success Manager is responsible for executing strategic initiatives to maximize customer satisfaction and retention through proactive engagement and alignment with company goals.
Align customer success strategies with Keyfactor's overall goals and objectives.
Identify potential upsell or expansion opportunities with minimal guidance.
Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies.
Coordinate internal resources effectively to resolve customer queries and issues.
Provide direction and training to junior CSM team members, contributing to training curriculum.