Scout Junior Quality Coordinator - Portuguese (Brazil)

MAIN PURPOSE OF THE ROLE Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your.

Habilidades

to the test! Welocalize is looking for an Portuguese (Brazil) speaker in Brazil to help support our client's project as Junior Quality Coordinator

MAIN DUTIES You will be the junior coordinator of our Search Quality Rater project.

You will complete tasks both in Portuguese (Brazil) and English (US).

The following is a non-exhaustive list of.

Responsabilidades

and areas of ownership of the Junior Quality Coordinator: Performance Analysis ・May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators. ・Completes Internal Assessments. ・ Provides feedback on blind test ranges and queries coming from the team. ・ May provide ad-hoc support to raters and educate them on best practices and client’s expectations. ・Flags raters that show any behavioral concerns. ・ May analyze RCAs provided by resources and request clarifications, as necessary

Training and support  ・ May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.

Analytics, Reporting, Knowledge, and Asset Management  ・May keep track of data and analyze the data.

Communication ・May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.

  ・ Monitors raters’ queries.

Other ・ May perform other program-specific tasks needed to achieve OKRs.

Project Details Location: Remote, Brazil-based Hours: Part time: 20hours/week, Full time: 40hours/week Start date: ASAP Employment Type: Freelance/Independent Contract REQUIRED SKILLS Fully Proficient in Portuguese (Brazil) Strong understanding of English Must be located in Brazil Strong understanding of popular culture in Portuguese (Brazil) Must be dedicated only to "Search Quality rating progra.