Our team designs, manages, and continuously improves DoorDash's global support network, with the goal of delivering a high-quality and consistent customer experience.
This role sits within the Safety Customer Experience team, focused on the most critical and high-risk incidents on the platform.
The team partners cross-functionally to design and optimize how safety incidents are prevented, reported, and handled.
About the Role You will operate at the intersection of operations, product, and customer experience, focused on both reducing the occurrence of safety incidents and improving how they are handled end-to-end.
You’ll partner cross-functionally with Product, Engineering, Analytics, and Operations to drive impact across prevention, reporting, and support execution.
This role requires a highly analytical and detail-oriented operator who can navigate complex problem spaces, design scalable processes, and execute with precision in a fast-paced environment.
You’ll be expected to take ownership of ambiguous, high-stakes problems and translate them into structured, actionable solutions.
You’re excited about this opportunity because you will… Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that reduce safety incidents on the platform.
Analyze – Use data and case-level insights to identify root causes, monitor performance, and inform decision-making.
Influence Cross-Functionally – Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions.
Solve Complex Operational Problems – Tackle ambiguous, high-stakes cha.