Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
And, while we offer great.
Join the team and create the future of customer experience together.
Genesys is seeking a Customer Insights Delivery Principal to drive the intellectual and analytical foundation of our global Voice of Customer (VoC) practice.
This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.
This customer-facing role sits at the intersection of research rigor and executive advisory.
You will shape how we design research, how we interpret signals, and how we translate insight into strategic direction.
Beyond individual engagements, you will help define and elevate the company’s market presence in the VoC space.
This is an insight-to-impact leadership role, ideal for someone who loves understanding why customers feel and respond the way they do, and then what should change to make a positive impact on their experience.
Location: Fully remote within US You are a good fit for this role if You are deeply grounded in research and analytics and naturally elevate findings into strategic implications and action, particularly related to customer and employee experience.
You are comfortable advising senior leaders on what the data truly means and can create a c.