We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services.
We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.
Our goal of empowerment extends to our own employees, too.
Have a great idea? Share it today and it might just get implemented tomorrow.
As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture.
 We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive.
That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
Come join our team as we develop new ways to improve the lives of working Americans.
About the role: The Customer Success Operations Manager builds and operates Branch’s scaled Customer Success model for approximately 1,000 non-managed accounts.
At Branch, revenue is driven by product usage — payout volume, card swipes, transfers, and active user growth — rather than contractual renewals.
This role increases engagement, detects silent churn risk, drives product adoption, and surfaces expansion opportunities through a data-driven, tech-touch model.
Operating in a 1:many framework, this role designs segmentation strategies, behavioral health scoring, and lifecycle engagement programs — while selectively engaging high-risk or high-growth accounts where personalized outreach can meaningfully impact retention or expansion.
This is not a quota-carrying role, but it plays a critical part in protecting and growing usage-based revenue across the portfolio.
This role carries a strong expectation of leveraging AI tools — including Claude and workflow automation platforms — to build, automate, and scale programs.
At Branch, every team member is expe.